FAQ

Cards

We will perform two tasks when we create a personalised product for you to try and avoid any grammatical or spelling mistakes.
Firstly if we spot one ourselves we will contact you regarding the issue to double check the way it has been presented, and we’ll also send you a proof of your personalised product before it is manufactured. So please keep an eye out for an mail from us, even in your junk folder.

Categories: Cards, General, Invites, Prints

You can add different colours, fonts, and text to most of our products. If you can’t see the options  on the product page either use the comments box at checkout or contact us.

Categories: Cards, Invites, Prints

This is possible, there are comments boxes where you could leave this information either on the product page or in the checkout area. Just simply let us know which font you require, and we’ll send you a PDF proof before we print.

Categories: Cards, Invites, Prints

General

We will perform two tasks when we create a personalised product for you to try and avoid any grammatical or spelling mistakes.
Firstly if we spot one ourselves we will contact you regarding the issue to double check the way it has been presented, and we’ll also send you a proof of your personalised product before it is manufactured. So please keep an eye out for an mail from us, even in your junk folder.

Categories: Cards, General, Invites, Prints

For all non personalised products you are welcome to return the item within 14 days of recipt, just send us a message and let us know you want to return it, no questions asked.
Unfortunately we can not accept returns of products that have been personalised or amended from the original.

Category: General

For our standard items we use Royal Mail 2nd class, so as this doesn’t have the facility to track the product then we are unable to offer any guareentee of the delivery day. It is aimed to be with you with 5 working days from your order day, however we have no control over the delivery times of Royal Mail and then can vary.
We do not offer refunds for items that don’t arrive on time unless the item is returned.

You have the ability to have your order tracked and signed for with our ‘express’ delivery option, which only costs an additional £1.75

Please note for international orders the estimated delivery times can vary depending on your location, but we aim to deliver your products within a 7 – 10 working day timeframe. Unfortuantely at this time we do not have an ‘express’ delivery for international orders.

Category: General

Once we recieve your order we will create the product on the same day – if the order is placed before 6 pm.
We will then send you a proof for your to authorise if it has been personalised/ amended in any way.
The manufacture of your product will begin within a few hours of your approval, and will be send out the following day (except Sunday’s.)
Our standard FREE delivery is aimed to be delivered within 3 days.

Therefore the timescale can vary based on a few factors; when you place the order, if it is personalised, how quickly we recieve the authority to print, etc etc.
We would suggest an average of 5 working day, but it could arrive before or after this timeframe.

If you need the item quicker, you could use our express service for an additional £1.75, where we aim to get your product to you within 3 days from ordering.

Category: General

All our products are photographed to the best of our ability to show the greatest representation of our items. Monitors, however, do vary therefore it is impossible to give a 100% true representation.
We do offer a no quibble 30 day money back guarantee, if you’re in any way dissatisfied with your purchase. However this does not apply to personalised items.

Category: General

If any item has been personalised/ amended from the original in any way then we will always send you a proof before we go to print. This will be either in the form of a .jpeg, or .PDF, and you’re able to confirm if you approve the version or not.
If we don’t recieve a reply within 24 hours then we will automatically send the item to print, so please check your ‘junk’ folder as well.

Category: General

We use high quality ChromaLife100+ inks, which offer enhancements in colour reproduction and deeper blacks for more vivid photos. Prints can last over 200 years in the photo album, approx. 40-years on display behind glass (light fastness) and 10-years without the glass (gas fastness).
So you’re sure to get a really long life from our personalised products.

Category: General

We would advise you to clarify the cost of a call to our 0800 number with your service provider, as this call will only be free for callers within the UK. Please send us a message if you are unsure.

Category: General

Yes.
We ship to every country world-wide!

The shipping rate will be automatically calculated when you go to check out, here is how it works;

EUROPE
Single Cards & Invites; £0.99
Jewellery & Prints; £1.75
Framed Prints; £5.49

REST OF THE WORLD
Single Cards & Invites; £1.99
Jewellery & Prints; £2.75
Framed Prints; £12.99

We are working on reducing the costs of the international framed prints postage cost, we do not make any money from this service and at this juncture have not sourced a cheaper alternative.

Please note these prices are based on the size and weight of your products so if you buy multiple products you will be charged the higher rate. For example one invite to Europe will be £0.99, 10 will be £1.75 and 100 will be £5.49.

If you’re still unsure, send us a message

Category: General

We offer FREE postage and packing to the UK as standard on all products. We use Royal Mail 2nd class, but you do have the option for faster & tracked options if you so wish.
This is a flat rate of £1.75, and the item will be sent Royal Mail 1st Class Signed for.

Category: General

We aim to manufacter and post your items within 24 hours, however this can take upto 48 hours.

Category: General

Invites

We will perform two tasks when we create a personalised product for you to try and avoid any grammatical or spelling mistakes.
Firstly if we spot one ourselves we will contact you regarding the issue to double check the way it has been presented, and we’ll also send you a proof of your personalised product before it is manufactured. So please keep an eye out for an mail from us, even in your junk folder.

Categories: Cards, General, Invites, Prints

You can add different colours, fonts, and text to most of our products. If you can’t see the options  on the product page either use the comments box at checkout or contact us.

Categories: Cards, Invites, Prints

This is possible, there are comments boxes where you could leave this information either on the product page or in the checkout area. Just simply let us know which font you require, and we’ll send you a PDF proof before we print.

Categories: Cards, Invites, Prints

Jewellery

Our jewellery is coated with an e-coat to help protect the jewellery from tarnishing, however there are further steps you can take to avoid tarnishing. Storing your silver jewellery in special anti-tarnishing bags or with anti-tarnishing paper can be very beneficial. Alternatively, placing small bags of silica gel with the jewellery can help to reduce the moisture in the air, which will in turn reduce the effects of tarnishing.

Category: Jewellery

E-coating is a hypoallergenic, clear coating to protect the jewellery from tarnishing. E-coating is also known as electro-coating as electrical current is used to coat the metal surface with an organic lacquer. This method ensures a complete and fully even coating every time.

Category: Jewellery

Yes, our 925 sterling silver jewellery conforms to International, European and American legislation regarding lead, nickel and heavy metal content. Our products are regularly tested to ensure compliance with these laws.

Category: Jewellery

Yes, our products are all solid 925 sterling silver and then plated with 100% silver to give the jewellery extra shine.

Category: Jewellery

Pure silver is too soft to create durable jewellery, so it is mixed with other stronger metals such as copper. This is to a ratio of 92.5% silver and 7.5% other metals, which is where the name 925 silver comes from.

Category: Jewellery

Prints

We will perform two tasks when we create a personalised product for you to try and avoid any grammatical or spelling mistakes.
Firstly if we spot one ourselves we will contact you regarding the issue to double check the way it has been presented, and we’ll also send you a proof of your personalised product before it is manufactured. So please keep an eye out for an mail from us, even in your junk folder.

Categories: Cards, General, Invites, Prints

We supply our frames with 1mm styrene persprex fronts not glass, for safety reasons during transit.
Perspex is shatter proof, weather resistant and is easy to clean.

Category: Prints

You have the option to select a frame, but it will not be added automatically.
Some customers have a frame already so just choose to have the print only option.

Category: Prints

You can add different colours, fonts, and text to most of our products. If you can’t see the options  on the product page either use the comments box at checkout or contact us.

Categories: Cards, Invites, Prints

This is possible, there are comments boxes where you could leave this information either on the product page or in the checkout area. Just simply let us know which font you require, and we’ll send you a PDF proof before we print.

Categories: Cards, Invites, Prints

Yes, absolutely.
We don’t have them listed on our online shop but if you would like to purchase them just contct us.

Category: Prints

Our frames come supplied with a perspex front, for safety reasons during transit. However there is no reason you can’t change this for a glass front if you so wish.

Category: Prints

Our frames are made to order in the UK. They are very high quality and made from Polymore.

Category: Prints

We use high quality 300gsm textured card. This is premium quality stock and is visually pleasing. We do have 2 slightly different card stocks that we use but there is no difference in quality or price.

Category: Prints

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